PNW Carpet Repair Knowledge Base

(503) 928-5588

Here’s a few of the questions we get asked. Keep checking back, we update this page frequently.

What Are Your Hours

The office is open 8am – 6pm M-F.

How much does carpet repair generally cost?

It all depends, there’s lots of factors we take into account when it comes to pricing. The best thing we can offer is to give us a call at 503-928-5588, we’ll ask a few questions and do our best to provide you with a ballpark figure.

Tell me more about your Money Back Guarantee.

We back up all our work with our Money Back Guarantee. We’re confident you will love the work we do and your newly repaired carpet, but if for some reason you become unsatisfied with the work that was performed, we’ll provide a refund. We’ll request pictures to add to our files, ask a few questions (for our records) and refund back the credit card you paid with or send out a check to the address listed per amount we discuss and settle on. We do limit the Money Back Guarantee to 30 days from date when payment was made for our protection.

What is a “carpet remnant” and where do I get one?

A remnant is a spare piece of carpet usually left over from an installation that we use for carpet patching. Most homes will have a roll in the attic, garage or some other place they forget about. :slightly_smiling_face: Remnant carpet can also be purchased from big name stores like Home Depot or Lowe’s and usually any local carpet store. If you book an appointment with us for a patch, remember to unroll that remnant and let it acclimate to the house BEFORE our appointment. Still no luck purchasing or don’t have any leftovers from original install? We can always cut it out of the closet or from anywhere you won’t mind a bare spot.

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Nicole Texeira

00:56 18 Oct 17

I have needed my carpets repaired on 2 occasions at different houses, and PNWCR did an amazing job both times. They were professional, reliable & reasonably priced. I would definitely use them again if I ever need future repairs.

Mark Williams

21:45 04 Oct 17

I started out not really knowing what I needed other than we had a less-than-4-year old carpet and it had some bad wrinkles in it and new ones gradually appearing.I found PNW Carpet Repair online and hoped they could come out and advise on how to fix this. They were very responsive and reassuring at each stage and gave me an accurate estimate over the phone which was in the lower end of the ball park, once they could see the job in person.The repair was carried out well and we were amazed at how much it fixed the problem. We previously had big ridges in the bedroom, a hallway and a living room as well as a ridge so high that the closet door was starting to catch it. The repair took care of all the ridges where some are already invisible and the bigger, older ones look like a faint shadow which I was told would diminish over time, as it was vacuumed.I would definitely recommend this company and the work they do. In our case, the job was done relatively quickly for the number of rooms and the clean up was carried out effectively. Our carpet was not installed correctly but with this service, we have been able to get it back to where it should be for its age, without the massive outlay for a whole-house replacement carpet.I got a lot of credit from my wife for taking care of this unsightly carpet but obviously the credit should go to PNW Carpet repair who did all the work!

Justin Burnett

04:41 22 Sep 17

Contractor arrived on time, did an amazing job, and left my home spotless! Would recommend to anyone.

Joshua Harrel

23:03 06 Sep 17

Absolutely incredible job! I couldn't even tell that there was ever a spot that needed to be touched up!

Rian Brown

01:14 05 Oct 17

Dee Gallagator

23:23 08 Nov 17

Friendly, knowledgeable professionals. They did a great job repairing my carpet. They also followed up to make sure I was happy with their work. Great job.

Gabe Jenks

20:31 30 Nov 17

I could go on and on about how positive my experience was but I’ll try to keep it as concise. I had a few flooring companies and contractors turn down the job for one reason or another. I called PNW Carpet Repair and told them I needed this done as soon as possible. Now this was the day before thanksgiving so I wasn’t expecting them to be able to have an open schedule for a bit. They came the morning after thanksgiving, confirmed the estimate they gave over the phone and got the job done all in less then and hour! I had one contractor tell me it would take four hours. Seriously, I can’t recommend them more!

Anita Hagglund

08:09 27 Feb 18

We had several rooms where the carpet had buckled leaving ridges in the carpet. We had several people come and look but Pacific NW Carpet Repair said they could do the job (others could not) and did it very professionaly. Very happy with the results.

Nicki Thompson

16:29 05 Jul 18

I had NW Carpet Repair come out and stretch my carpet in two rooms and also stretch the carpet at my parent's house in 3 rooms. They did an excellent job! They arrived on time and it didn't take them very long to complete the job. Very professional and they know what they are doing! Rates are reasonable, too!